info@arrowpayroll.com
218-227-0070

FAQ

What should I do if I lost my check?

If your check has been lost or stolen, do not wait to contact our support center. We will void the lost check with the issuing bank immediately. This process could take up to 24 hours to render your lost check uncashable. We will then reissue your check as soon as possible.

What should I do if I lost my W-2?

Every employer is provided with a physical as well as electronic copy of every employee's W-2 at year's end. Contact your employer to obtain either the extra physical copy, or print a copy of the electronic W-2. If for some reason all copies have been lost, then please contact our support center.

When will my direct deposit become active?

Before you can receive your direct deposit, we first must process your request. We will send an ACH to your bank on the first payroll after you have sent in your request. This ACH will verify and authenticate your account and routing number you have provided us. This process can take up to 2 payroll periods after you have submitted your request. In the mean time you will receive a paper check.

Learn More →

How do I sign up for Direct Deposit?

To receive direct deposit, please fill out the Arrow direct deposit request form and fax, mail or email a voided blank check to us. Please do not write or cover up the micr symbols ( MICR Symbols ) located at the bottom of your check. When filling out the request form make sure to clearly print your name, employee ID number, and company name or client number. Please remember we serve a large number of clients so please make it easy for us to identify which company you belong to. Once you have submitted your form, your direct deposits should begin anywhere from 2 to 3 payroll periods from the date you submitted your request.

Note: Deposit slips are not an acceptable alternative to a voided check. Deposit slips are branch specific and do not carry the information necessary to process your direct deposit request.

Direct Deposit Request Form →

I'm switching banks. Do I have to fill out another Direct Deposit request form?

Yes, unfortunately we will still need you to fill out another request form. We not only need the information provided by your voided check, but your signature on the form gives us permission to process your request. Expect to receive a paper check during the usual 2 to 3 payroll processing times before your new bank account is ready for direct deposit.

Direct Deposit Request Form →

My W-2 has not arrived yet, and April is right around the corner.

The most common cause for this issue is a change of address. Before the end of the year, make sure that your most current address had been provided to us. It is very important that all of your information is up to date. Please call our support center if you think your W-2 has been sent to the incorrect address.

Our checks have not arrived yet.

Holidays may delay the arrival time of your checks by at least one business day. If this is your first payroll, or there has been a change in company address, please verify that we have been provided the correct company address. If you feel that your checks have been lost in the mail, please contact our support center immediately.

My wage levy was released, but my check is still being garnished?

If your wage levy has been released, make sure the court order has been mailed or faxed to us as soon as possible. Arrow cannot stop the court ordered garnishment until the proper documentation has been sent to us. If your garnishments are continuing through a lifted wage levy, send the legal documentation immediately.

Fax: 218-227-0072

Does Arrow fill out Employment Verification Forms?

No, unfortunately we do not fill out EVA forms, however, we do provide all of the necessary documentation in a PDF format recognized by all Government and State offices. Please contact us if you need information relating to your Employment Verification form.

Get the answers you're looking for

What should I do if I lost my check?

If your check has been lost or stolen, do not wait to contact our support center. We will void the lost check with the issuing bank immediately. This process could take up to 24 hours to render your lost check uncashable. We will then reissue your check as soon as possible.

What should I do if I lost my W-2?

Every employer is provided with a physical as well as electronic copy of every employee's W-2 at year's end. Contact your employer to obtain either the extra physical copy, or print a copy of the electronic W-2. If for some reason all copies have been lost, then please contact our support center.

When will my direct deposit become active?

Before you can receive your direct deposit, we first must process your request. We will send an ACH to your bank on the first payroll after you have sent in your request. This ACH will verify and authenticate your account and routing number you have provided us. This process can take up to 2 payroll periods after you have submitted your request. In the mean time you will receive a paper check.

Learn More →

How do I sign up for Direct Deposit?

To receive direct deposit, please fill out the Arrow direct deposit request form and fax, mail or email a voided blank check to us. Please do not write or cover up the micr symbols ( MICR Symbols ) located at the bottom of your check. When filling out the request form make sure to clearly print your name, employee ID number, and company name or client number. Please remember we serve a large number of clients so please make it easy for us to identify which company you belong to. Once you have submitted your form, your direct deposits should begin anywhere from 2 to 3 payroll periods from the date you submitted your request.

Note: Deposit slips are not an acceptable alternative to a voided check. Deposit slips are branch specific and do not carry the information necessary to process your direct deposit request.

Direct Deposit Request Form →

I'm switching banks. Do I have to fill out another Direct Deposit request form?

Yes, unfortunately we will still need you to fill out another request form. We not only need the information provided by your voided check, but your signature on the form gives us permission to process your request. Expect to receive a paper check during the usual 2 to 3 payroll processing times before your new bank account is ready for direct deposit.

Direct Deposit Request Form →

My W-2 has not arrived yet, and April is right around the corner.

The most common cause for this issue is a change of address. Before the end of the year, make sure that your most current address had been provided to us. It is very important that all of your information is up to date. Please call our support center if you think your W-2 has been sent to the incorrect address.

Our checks have not arrived yet.

Holidays may delay the arrival time of your checks by at least one business day. If this is your first payroll, or there has been a change in company address, please verify that we have been provided the correct company address. If you feel that your checks have been lost in the mail, please contact our support center immediately.

My wage levy was released, but my check is still being garnished?

If your wage levy has been released, make sure the court order has been mailed or faxed to us as soon as possible. Arrow cannot stop the court ordered garnishment until the proper documentation has been sent to us. If your garnishments are continuing through a lifted wage levy, send the legal documentation immediately.

Fax: 218-227-0072

Does Arrow fill out Employment Verification Forms?

No, unfortunately we do not fill out EVA forms, however, we do provide all of the necessary documentation in a PDF format recognized by all Government and State offices. Please contact us if you need information relating to your Employment Verification form.

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